Cancellation/Refund Policy

Updated: 19/12/2025

Due to the commitment to coaches and pitches made in advance, Hockey Mentors CIC cannot provide refunds once a booking is made.

No-shows cannot be refunded after the event.

Bookings once made can not be exchanged or credited.

However, in exceptional circumstances, we may offer a partial refund, subject to the following administration fees:

Cancellation notice given before event start date*:- for events (excluding residentials) within

England

● 60 days or more 10% administration fees deductible

● 59 – 31 days 50% administration fees deductible

● Less than 31 days 100% administration fees deductible

Cancellation notice given before event start date*:- for residentials and events outside

England including overseas

● Over 4 months or more 20% administration fees deductible (excluding any non

replacement costs already incurred by Hockey Mentors).

● Between 2 months and 4 months 50% administration fees deductible (excluding any

non replacement costs already incurred by Hockey Mentors).

● Less than 2 months 100% administration fees deductible

NOTES:

* “Event start date” refers to the overall event start date, not the individual day(s) a player is attending. Therefore, refund calculations are based on the start date of the overall event.

Cancellations of events for reasons outside of our control (weather etc)

For UK camps- we are unable to offer a refund for camps cancelled in the UK due to weather but will endeavour to offer all participants an alternative date so they can still participate.

For overseas trips- Overseas trips are run at a loss. If we are unable to participate due to weather or flight issues, we will aim to compensate participants with any monies returned, once reasonable expenses have been covered by Hockey Mentors.

Please contact finance@hockeymentors.org to request a refund.