Cancellation/Refund Policy

Updated: 19/12/2025

Due to the commitment to coaches and pitches made in advance, Hockey Mentors CIC

cannot provide refunds once a booking is made.

No-shows cannot be refunded after the event.

However, in exceptional circumstances, we may offer a partial refund, subject to the

following administration fees:

Cancellation notice given before event start date*:- for events (excluding residentials) within

England

● 60 days or more 10% administration fees deductible

● 59 – 31 days 50% administration fees deductible

● Less than 31 days 100% administration fees deductible

Cancellation notice given before event start date*:- for residentials and events outside

England including overseas

● Over 4 months or more 20% administration fees deductible (excluding any non

replacement costs already incurred by Hockey Mentors).

● Between 2 months and 4 months 50% administration fees deductible (excluding any

non replacement costs already incurred by Hockey Mentors).

● Less than 2 months 100% administration fees deductible

NOTES:

* “Event start date” refers to the overall event start date, not the individual day(s) a player is

attending. Therefore, refund calculations are based on the start date of the overall event.

Cancellations of events for reasons outside of our control (weather etc)

For UK camps- we are unable to offer a refund for camps cancelled in the UK due to

weather but will endeavour to offer all participants an alternative date so they can still

participate.

For overseas trips- Overseas trips are run at a loss. If we are unable to participate due to

weather or flight issues, we will aim to compensate participants with any monies returned,

once reasonable expenses have been covered by Hockey Mentors.

Please contact hockeymentorsfinance@gmail.com to request a refund.