Cancellation/Refund Policy

Updated: 10/07/2025

Due to the commitment to coaches and pitches made in advance, Hockey Mentors CIC cannot provide refunds once a booking is made.

No-shows cannot be refunded after the event.

However, in exceptional circumstances, we may offer a partial refund, subject to the following administration fees:

Cancellation notice given before event start date*:- for events (excluding residentials) within England

● 60 days or more 10% administration fees deductible

● 59 – 31 days 50% administration fees deductible

● Less than 31 days 100% administration fees deductible

Cancellation notice given before event start date*:- for residentials and events outside England including overseas

● Over 4 months or more 20% administration fees deductible (excluding any non replacement costs already incurred by Hockey Mentors).

● Between 2 months and 4 months 50% administration fees deductible (excluding any non replacement costs already incurred by Hockey Mentors).

● Less than 2 months 100% administration fees deductible

NOTES:

* “Event start date” refers to the overall event start date, not the individual day(s) a player is attending. Therefore, refund calculations are based on the start date of the overall event.

Please contact hockeymentorsfinance@gmail.com to request a refund.